Proactive monitoring & auto-remediation
Devices, servers and core services watched around the clock. Common problems are fixed automatically before they reach you.
Independent · Reliable · Managed
IT support that feels like I am part of your team.
Live IT helps small businesses run smoother, no upselling, no jargon, just the right tools for the job, tailored to the way you work.
<15 min
Average response time
Real human, not a ticket queue
100%
Client retention
Long Term Relationships
Owner-run
Same person every time
UK-based
Leigh, Wigan, WN7
ICO registered
Data handled properly
Public liability insured
Covered on your premises
A reliable IT partner
Hi, I'm Liam.
Live IT is me.
Live IT is owned, operated, and run by me, no call centres, no hand-offs, no scripts. When you ring, you get the person who knows your setup.
I look after your IT the way I would if I were employed by you. Your IT director, your support analyst, and your go-to for everything, from securing your environment to resetting a password.
15+
Years in IT
1:1
Direct support
North West
Based
What you get every month
More than a number to call, a managed service.
Most of what I do happens quietly in the background. Here's what's included in a managed plan, every month, with no extras to chase.
Patching & maintenance
Operating system and third-party updates rolled out and verified, with scheduled restarts at quiet times.
Backup verification
Cloud backup for Microsoft 365 or Google Workspace and key systems, with restores actually tested every month.
Endpoint security
Managed antivirus and threat response on every device, alerts triaged and resolved on your behalf.
Phishing simulation & training
Short, friendly security awareness training and realistic phishing tests so your team becomes a strong line of defence.
A plain-English monthly report
Every month you see what was detected, fixed, backed up and trained, so you can prove the value, not just trust it.
How it works
From first call to fully looked after.
01
Discovery call
A short, no-obligation chat about how you work today and what's getting in the way. Free, with no sales pressure.
02
Onboarding & monitoring goes live
I document what you have, switch monitoring on, sort the obvious issues and agree a clear go-live date for managed support.
03
Day-to-day support & monthly report
Helpdesk, proactive fixes, patching and security all happen quietly in the background. Every month you get a plain-English report.
04
Quarterly review
Every three months we sit down to look at what's working, what isn't and what's coming next, with no pressure to buy anything.
Looking after your IT
A focused skillset, honestly applied.
Desktops & Servers
Day-to-day support for your kit. Software installs, troubleshooting, file and folder fixes, and proper help when 'turning it off and on again' doesn't work.
Cloud Applications
Microsoft 365, Google Workspace, virtual environments, cloud storage and reliable backups. Email and web services that just work.
Monitoring & Checks
Constant monitoring and proactive management so your systems stay healthy. You get on with your job, I get on with mine.
Kind words
What clients have to say.
Liam has a professional approach in all the work he carries out. He is an excellent communicator with extensive knowledge and experience in computing and ICT development, including hardware and software. He supports others who are not confident with ICT to develop and sustain skills in this field.
Adele Hoskison-Clark
Community Project Leader & experienced Social Worker
Liam is professional, knowledgeable and efficient. He is very dedicated and passionate about what he does and always provides excellent customer service. He is a pleasure to deal with and I would not hesitate to recommend him and Live IT to all my contacts.
Kelly Mennear
Chief Operating Officer at Positive Directions N.E.
Liam has offered valued, comprehensive and economical IT support for a number of years. My IT skills are limited, however Liam is able to offer IT solutions and explain technical problems in simple laymen terms, often with the patience of a saint. His friendly, technical advice and support is always offered in a timely and professional manner.
Dene Donalds
Director & Consultant, Pathways Associates CIC
FAQ
Common questions.
No. All managed plans run month-to-month with 30 days notice on either side. You stay because the service is good, not because you're locked in.
Usually within 15 minutes during working hours. You ring the person who knows your setup, not a ticket queue.
Critical issues are covered by arrangement. Routine work is scheduled outside your busy times to avoid disruption.
No. I do a no-obligation review, document what's there, agree a switch date and handle the changeover with no downtime. You keep ownership of all accounts and data.
Based in Leigh, Wigan (WN7). On-site across Bolton, Warrington, St Helens, Manchester, Salford, Preston, Liverpool and the wider North West, with remote support UK-wide.
Everything is treated as confidential. I'm UK-based and ICO-registered. A short data processing summary is available on request.
Hardware, software licences and major project work are billed separately so you only pay for what you use. The plan covers proactive monitoring, patching, security, backup verification, helpdesk and reporting.
Free, no obligation
Free 30-minute IT & security health check
An honest review of where you are now, the biggest risks, and the two or three things worth fixing first. Whether you become a client or not.
Need help with your IT?
Let's work together.
A quick chat costs nothing. Tell me what's slowing you down and I'll tell you, honestly, how I can help.
Based in Leigh, Wigan (WN7). On-site across Bolton, Warrington, St Helens, Manchester, Salford, Preston, Liverpool and the wider North West, with remote support UK-wide.