A fixed monthly cost that covers monitoring, patching, helpdesk, security and a clear monthly report. You speak to the same person every time, and most issues are fixed before you notice them.
Devices, servers and core services watched around the clock. Common problems are auto-remediated, the rest are picked up before they reach you.
Operating system updates, third-party patches, restarts and housekeeping all scheduled and verified, with nothing left to chance.
One number, one person, no tickets bouncing between teams. Usually same-day response, clear plain-English updates.
Every month you get a clear summary of what was monitored, fixed, patched, backed up and trained, so you can see the value, not just the invoice.
A living record of your devices, accounts, licences and key processes. If you ever change provider, you take it with you.
We sit down four times a year to look at what's working, what isn't and what's coming next, with no pressure to buy anything.
Managed IT Support FAQ
Proactive monitoring, patching, endpoint security, cloud backup verification, unlimited remote helpdesk, monthly reporting and a quarterly review.
No. Plans run month-to-month with 30 days notice on either side. You stay because the service is good, not because you're locked in.
Usually within 15 minutes during working hours. You're not joining a ticket queue, you're calling the person who already knows your setup.
Critical issues are handled out of hours by arrangement. Routine work is scheduled to avoid disruption to your day.
Yes. I'll do a no-obligation review, document what you have, and handle the switch with no downtime. You keep ownership of everything.
Free, no obligation
An honest review of where you are now, the biggest risks, and the two or three things worth fixing first. Whether you become a client or not.
